FREQUENTLY ASKED QUESTIONS

At Zinnia, the complete satisfaction of our customers is always top priority. Check out some of our frequently asked questions below, and feel free to get in touch if you need additional information.

DELIVERY

Our current delivery charges are as follows:

  • Standard delivery £3.50 (2-4 working days)

  • Next day delivery £4.99 (Next working day if ordered before 3pm)

We also offer free local delivery to areas in a 10km radius of S20 and S6. 

Local pick up is also available but this must be arranged with us. To do so, please use the 'contact us' form.

REFUNDS AND EXCHANGES

To arrange a return or exchange, please either DM us on instagram or use the 'contact us' form.

You will have 14 days to return the item back to us in an unused condition. If the item shows any sign of wear (make up, fake tan, deodorant, oils, strong odors) we will not accept the return and ship the item back to you.

Please note, postage to return must be paid by the individual as we currently do not offer free returns. 

Returns can be dropped off at our address but this must be arranged prior to doing so.

SIZING

As our sizes vary between item to item, we are more than happy to assist you in deciding which size would be best for yourself. Either drop us a DM on instagram or use the 'contact us' form!